Help with Reverb Send and Size knobs not responding

Hey everyone,

I’m having a strange issue with my Model:Samples. Both the Reverb Send and Reverb Size knobs are not responding to manual adjustments. I can still assign an LFO to these parameters, but I can’t change their values directly using the knobs.

Everything else seems to be working fine, so I’m wondering if this could be a software issue or a potential hardware failure with the potentiometers?

Has anyone else encountered this issue, or does anyone have suggestions on how to troubleshoot this further?

Thanks in advance!